Returns & Refunds

If you are not entirely satisfied with your products purchased from innisfree Australia, you may return/exchange any item in its original condition along with proof of purchase - packaging must be sealed, unopened, and in a saleable condition.

Shipping costs associated with the change of mind returns will not be covered by innisfree. If the products you received were damaged or faulty, we are happy to assist you in a refund or exchange. For further information please contact our Customer Service team at


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